PRIVACY POLICY
AGENCE CALI
(hereinafter: "AGENCE CALI")
https://www.agencecali.com/fr (hereinafter: "Website")
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Last update: June 2025
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AGENCE CALI attaches great importance to the privacy of its customers.
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The purpose of this policy is to inform you of its practices regarding the collection, use, disclosure, retention, and destruction of your personal information.
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In the course of its activities, AGENCE CALI collects, uses, and processes personal information for the purpose of performing its services.
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By providing your personal information (through our Site, by email, in person, or by phone), you agree that it may be processed in accordance with this policy, and you authorize AGENCE CALI and its service providers to process your personal information for the purposes set out below.
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1. WHAT PERSONAL INFORMATION IS COLLECTED?
When you visit the Site and when you communicate with AGENCE CALI in other ways, various types of personal information about you may be collected and processed in the course of its activities and services, including the following:
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Identity information (last name, first name);
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Contact information (mailing address, email address, and phone number);
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Any other personal information provided voluntarily.
2. HOW IS YOUR PERSONAL INFORMATION COLLECTED?
We collect your personal information in several ways:
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By email or message on social media;
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When you submit inquiries through the form on our Site;
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When you fill out a web form to be added to our press list;
3. HOW IS YOUR PERSONAL INFORMATION USED?
Your personal information will be used in accordance with applicable privacy legislation and in accordance with the consent given.
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We will use your personal information for the following purposes:
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To provide our services and conduct our business in general;
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To respond to inquiries;
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To send our newsletter or promotions when you have opted in to receive such communications (you can unsubscribe at any time);
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To satisfy and comply with legal and regulatory obligations (including accounting and tax obligations).
4. WITH WHOM IS YOUR PERSONAL INFORMATION SHARED?
Your personal information will not be disclosed for purposes other than those for which it was collected.
Therefore, AGENCE CALI undertakes, unless it has obtained your consent or when required or permitted by law, for an unlimited period and even after the end of the services rendered:
a) not to disclose personal information to third parties, except to third-party service providers and/or partners who assist it in establishing, managing, and maintaining its relationship with you for the provision of its services. These third parties may have access to personal information or process it in connection with the services they provide. The information provided to these service providers is limited to only that information that is reasonably necessary to enable them to perform their duties;
b) to limit the disclosure of personal information to its employees, collaborators, directors, or shareholders who need to know it directly for the purpose of performing the services;
c) take the necessary measures to recover possession of personal information and to prevent any other unauthorized action or breach of this document.
TRANSFER ABROAD
In order to perform its services, AGENCE CALI may use third-party service providers located outside the province of Quebec.
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As a result, some of your personal information may be transferred to locations outside your province or country.
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AGENCE CALI ensures that personal information is transferred to countries that have received an adequacy decision from the competent authority, or that personal information is adequately protected by technical, organizational, contractual, or other appropriate legal means.
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If you have any further questions on this subject, you may contact the person responsible for personal information protection, whose contact details are provided below.
5. HOW AND FOR HOW LONG IS YOUR PERSONAL INFORMATION RETAINED?
Your personal information is only kept for as long as necessary to fulfill the specified purposes. When it is no longer necessary for the specified purposes or to meet any legal, regulatory, or other requirements, it will be securely destroyed or anonymized.
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Your personal information is stored on digital media that benefit from protective measures to ensure the highest level of confidentiality.
6. WHAT ARE YOUR RIGHTS REGARDING THE PROTECTION OF PERSONAL INFORMATION?
6.1 Right of access, rectification, portability, and deletion
To access your personal information, request a correction to your personal information, or withdraw your consent to the disclosure or use of your personal information, you must submit a written request to the AGENCE CALI Privacy Officer (contact information can be found at the end of this policy).
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The request for correction must be particularly precise and identify you correctly to enable AGENCE CALI to adequately correct or complete any personal information deemed inaccurate or incomplete.
You may also request access to your computerized personal information that you have provided, in a structured and commonly used technological format.
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A request to withdraw consent may result in the termination of the services offered by AGENCE CALI to the person concerned.
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6.2 Processing of requests
The person responsible for the protection of personal information will respond to requests for access, correction, or withdrawal of consent within 30 days, in accordance with the time limits prescribed by the Act respecting the protection of personal information in the private sector.
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All reasonable assistance will be provided to individuals who wish to access or correct their personal information, including clarification of what exactly they are looking for.
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Depending on the amount of information requested in an access request, a nominal fee may be reasonably charged to cover the costs of responding to the request.
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Written notification will be provided if the Privacy Officer must deny the individual access to their personal information for legal, regulatory, or other reasons.
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6.3 Appeal to the Commission d'accès à l'information
If you are dissatisfied with how AGENCE CALI has handled your request to access, correct, or delete your personal information, particularly in the event of no response or an unsatisfactory response, you may submit a request for review of the disagreement to the Commission d'accès à l'information.
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7. WHAT ARE THE ROLES AND RESPONSIBILITIES OF THE PEOPLE WHO PROCESS YOUR PERSONAL INFORMATION?
Caroline Duguay is the privacy officer and, as such, she ensures compliance with this policy and handles complaints and requests for access to personal information.
8. WHAT HAPPENS IF I AM REDIRECTED TO OTHER SITES?
It is important to understand that this policy does not apply to other third-party websites that may be accessed through links on our Site. We are not responsible for these third-party sites, their content, or their access.
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Therefore, any personal information you submit through these sites is subject to their privacy policies. It is your responsibility to review these policies to ensure the protection of your personal information.
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9. HOW ARE CHANGES MADE TO THIS PRIVACY POLICY?
AGENCE CALI reserves the right to modify this privacy policy at any time by posting a new privacy policy on the site without prior notice or notification.
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The collection, use, and disclosure of your information by the Site will be subject to the version of the privacy policy that is then posted and in effect.
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10. HOW TO CONTACT US?
If you have any questions about this policy or, more generally, about the processing of your personal information, please send your request to the privacy officer.
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Her contact information is as follows:
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Ms. Caroline Duguay